Return & Refund Policy

Welcome to Peek Into Decor. We strive to ensure your satisfaction with our products, but we understand that there may be situations where you need to return an item. This Refunds and Returns Policy outlines the process, conditions, and timeframes for product returns and refunds.

1. Returns and Refunds Overview

1.1 Eligibility: Our return policy applies to physical products purchased directly from Peek Into Decor. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

1.2 Timeframe: You have 6 days from the date of delivery to initiate a return.

2. Initiate a Return

2.1 How to Initiate: To initiate a return, please contact our Customer Support team at [email protected]. Provide your order number, the reason for the return, and any relevant details. Our team will guide you through the process.

2.2 Return Authorization: Upon approval, you will receive a Return Authorization (RA) number. Please include this number on the packaging when returning the item.

3. Shipping the Returned Item

3.1 Shipping Cost: Customers are responsible for the return shipping costs unless the return is due to a Peek Into Decor error.

3.2 Packaging: Pack the item securely to prevent damage during transit. Include the RA number on the packaging.

4. Inspection and Processing

4.1 Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.

4.2 Processing Time: Refunds will be processed within 5-7 days of receiving the returned item.

5. Refund Method

5.1 Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

6. Non-Returnable Items

6.1 Custom or Personalized Items: Custom or personalized items are non-returnable unless there is a manufacturing defect or an error on our part.

7. Damaged or Defective Items

7.1 Reporting Damage: If you receive a damaged or defective item, please contact us within 24 hrs of delivery. Provide photos of the damaged or defective item for our records.

7.2 Replacement or Refund: We will offer a replacement or refund for damaged or defective items.

8. Contact Information

For any questions or concerns related to returns and refunds, please contact our Customer Support team at [email protected].

Thank you for shopping with Peek Into Decor. We appreciate your understanding and cooperation with our Refunds and Returns Policy.

Last Updated: 01/12/2023